Medical Receptionist

Date Posted: 9/6/2018
Department: Tammie Cooper
Type of Employment: Full-Time

Position Summary:

This position performs a wide variety of duties and responsibilities in a matter that places emphasis on quality of care and customer service. The medical receptionist carry out a range of reception and administrative task in relation to the day-to-day running of the practice's reception area.

Responsibilities:

  • Answer multi-line phones and either direct the caller to the appropriate party or handle the caller’s needs yourself
  • Greet patients upon arrival, sign them in and obtain insurance information and any other necessary data
  • Provide patients with intake and new patient forms as well as copies of our office policies and legally required documents
  • Process payments from patients for co-pays and uninsured visits
  • Schedule appointments for new and recurring patients based on Physician and PA/NP availability
  • Maintain hard copy patient records as well as the files stored in our EHR
  • Call patients to remind them of upcoming appointments and to help them schedule testing for off-site services
  • Provide patients with support and guidance as needed
  • Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment
  • Protects patient confidentiality, making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended

Skills & Qualifications:

  • Required Education: Requires high school diploma or equivalent
  • Experience: Minimum of one year customer service or receptionist experience
  • Preferred: Strongly prefer experience in medical/healthcare

Benefits:

Note: not all benefits apply to all openings

  • Comprehensive medical, dental, vision, and life insurance
  • 401 (k) and Pension Plan
  • Flexible Spending Accounts
  • Paid Time Off Program for vacation and holidays

Legal Statement:

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

Equal Opportunity Employer


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